Singularika provides UX/UI design services.
- we research points of contact between the customer and the company, the customer’s reactions to various conditions;
- we create scenarios of customer behavior in different situations;
- we analyze interactions between the user and your company;
- we develop a plan of the parties communication;
- we find a balance between what users and the company expect of the chatbot.
- we investigate user experience and user stories in the considered field;
- we gather information;
- we process your requests and suggestions, study company style and the industry peculiarities;
- we parse information on your website;
- we define keywords;
- we plan and analyze essential chatbot functions and the company strategy in messaging apps; we select technology. Our specialists develop dialogue structure and chatbot behavior scenario in accordance with your wishes, your business peculiarities, and behavior factors research;
- we create interaction design;
- we define communication logic;
- we forecast possible reactions of users;
- we build conversation structure;
- we create trees of decisions for each branch of dialogue;
- we select the best suitable elements of design: buttons, quick replies, text input, images or cards to make customer’s interaction with a chatbot comfortable and productive;
Dialogue scenario creation
- we divide content into blocks to make it simple for comprehension;
- we use keywords and relevant phrasing;
- we include “chatters” that enables bot to do the small talks and make a positive impression;
- we insert in the conversation incentives that stimulate users to hold a conversation and carry out actions.
- dialogue translation;
- creation of multilingual bots, bot interface translation;
- emoji attachment;
- development of personality and character for your chatbot to produce a positive impact, and to engage customers with your brand.
Order UX/UI design from Singularika! Our specialists will do research and create company-specific interface taking into account all your wishes.